FREQUENTLY ASKED QUESTIONS
Q: WHY ARE YOUR PRICES ATTRACTIVE?
A: Operation overheads are kept to the minimal by having no expensive retail storefront and no commissioned sales person. We make ourselves known to the public through the word of mouth and low-cost online social media such as facebook and instagram. This allows us to focus on maximising your budget on the best quality gem at an affordable price.
Q: ARE YOUR DIAMONDS CERTIFIED?
A: Most of our diamonds above 0.30 carat come with an international diamond grading report, mainly GIA, one of the most respectable diamond labs in the world.
Q: IS IT SAFE TO BUY A DIAMOND AND OTHER PIECES OF JEWELLERY OVER THE INTERNET?
A: Yes, it's ABSOLUTELY SAFE to make transaction online. We use the same technology that is used by Banks for protecting against the loss, misuse or alteration of your information, so you can order a diamond (any gold jewellery, silver items, etc) without worrying about anything. Your information is safe with us.
Q: HOW TO PLACE ORDER WITH WWW.SHIVAJEWELLER.COM ?
A: Placing an order on www.shivajeweller.com is so simple and easy. You can explore the collection and choose the roduct of your wish. Once you select the product, you can click on "Add to Cart" button and see your product in Shopping cart. Kindly follow the directions in the checkout process for completion of order. Your prder will not be placed until such platform ask you for payment infomation such as Credit/Debit Card, UPI or other mentioned modes of payment. You an also place your order by mentioning product code over the call (+91-8872126903).
Q: WHO WILL BE LIABLE TO JEWELLERY WHILE IT IS IN TRANSIT ?
A: We'll be completely liable to jewellerywhile it is in transit. We fully insure each order to you. Thus, if any discrepancy occurs or loss happens, you will not be liable till the moment product reaches you.
Q: WHICH PAYMENT OPTIONS ARE ACCEPTED BY SHIVA JEWELLERS ?
A: We accept Credit/Debit card payment, UPI, Bank transfer and other than that we accept paypal payout as well.
Q: WHAT IF THE PRODUCT REQUIRES SOME REPAIR ?
A. You can really on us for product repair but that will be subject to extra cost.
Q. WHETHER ANY TAXES WILL BE CHARGED ABOUT THE MENTIONED COST OF THE PRODUCT?
A. No, all the products are inclusive of GST. No extra tax will be charged on the product.
Q: IS MY JEWELLERY HALLMARKED?
A: Yes, we serve only 100% hallmark jewellery.
Q: DO YOU OFFER GIFT WRAPPING FACILITY ?
A. Yes, we offer gift wrap of products if customer wish to receive it in that manner.
For policy of return or exchange, you can visit that page. For any other query, you can contact us at +91-8872126903.